Butterfly Network (New York, NY)
Support Ops Engineer
December 2021 - Present
- Represents Client Support team in cross-functional process developement initiatives
- Organize and execute new tool-building initiates for the Support team
Technical Support Specialist
May 2021 - December 2021
- Administered Zendesk Support instance
- Developed user data pipeline into Zendesk
- Created framework for on-call support schedule
- Revamped basic team processes: SLA policy, ticket triage, prioritization, and case management
Customer Support Specialist
October 2020 - May 2021
- Selected to assume stretch responsibility owning customer complaints, which entail escalated regulatory sensitivity
- Executed and directed process for maintaining the team’s internal knowledge base
'On Tap' (working title)
Documentary focused on Michaela Marino Lehrman, dir. Karen Goodman & Kristi Zea (New York, NY)
Camera, production assistant
June 2020 - Present
- Extra camera at Harlem Juneteenth Jubilee
- Primary camera at July 4th performance at Washington Square Park
Oscar Health (New York, NY)
Analyst, Single-Case Contracting
November 2019 - July 2020
- Consolidated manual team processes into a single, scalable web application
- Built and maintained full stack: React JS frontend and Flask/SQL backend
- Drastically improved team efficiency and reduced risk of potentially costly transposition errors
- Reduced number of platforms required for routine work from five to two
- Created helpful workflow cues to guide users and reinforce training
- Routinely negotiated time-sensitive, high-risk agreements with out-of-network healthcare providers and health systems
- Supported team with ad hoc analytics requests
Provider Relations Representative
April 2018 - November 2019
- Selected to assume cross-functional problem-solving roles
- Liaised with legal team and other operational teams to develop and improve upon the Provider Relations Team’s piece of broader out-of-network payment workflows
- Distilled poorly-documented historical practices into clear step-by-step instructions to ensure team’s scalability
- Recognized and drove resolution of gaps in surprise bill claim coverage logic, resulting in improved regulatory compliance in several markets
- Excelled in regular, queue-based work; consistently achieved high productivity and quality ratings
Tinc Productions, LLC, and other companies (New York, NY)
Freelance Production Assistant
November 2017 - February 2018
- Implemented design concepts during set construction
- Liaised between creative team and stage crew in pre-production
Emma (film – shot at the Westside Theatre, Feb. 2018)
The Amazing Max (theatre – opened at The Lion Theatre in Jan. 2018)
Who’s Holiday! (theatre – opened at the Westside Theatre in Nov. 2017)
Department of Parks and Recreation (New York, NY)
Parks Enforcement Patrol Officer (Urban Park Ranger)
August 2016 - June 2017
- Certified NYS Peace Officer and NYC Special Patrolman
- Selected to assume administrative reporting responsibilities for sub-command in Forest Park
Williams College (Williamstown, MA)
Teaching Assistant
September 2013 - June 2016
- Taught keyboard skills in Professor Ed Gollin's Introduction to Music Theory
- Assisted Professor Andy Jaffe in Introduction to the Music of Brazil
Williams College Center for Learning in Action (Williamstown, MA)
Video Producer
June 2015 - August 2015
- Produced video introductions to several campus organizations
- Videos were screened for entire incoming freshman classes of 2019, 2020, and 2021 during orientation
- Single-handedly managed all aspects of production, from concept to completion
Long Strange Trip (2017), dir. Amir Bar-Lev (New York, NY)
Intern
July 2014 - August 2014
- Research: headlines, photographs, etc.
- Footage logging
- Interview transcriptions
- Errands